ONLINE RETURNS POLICY

Please read carefully before purchasing through our online store, or if you do find yourself needing to return an item once it has been delivered.

For returns purchased at Martin York Eastland Boutique, please refer to your receipt or call the store with any queries. Our online Store & Boutique have different policies. Thank you

We really hope you LOVE your new MARTIN YORK goodies!

We totally understand that sometimes your online purchase may not be quite right

Please read the below requirements carefully to ensure you are eligible for a return.

All Return requests need to be made in writing to hello@martinyork.com.au – please refrain from contacting us via social media or any other platforms for returns. They are not monitored for return requests.

STEP 1: Email our team within 7 days of your order at hello@martinyork.com.au

STEP 2: You will be notified by email once your return request has been approved or denied.  This can take up to 24 hours.  If approved our team will respond with an RA number.

STEP 3: Wrap up your return and send your order back to us unworn,  with all original tags and packaging.  We recommend sending your return via express post as we require your return to be back within 7 days of your delivery date to initiate the returns process. Returns received outside this timeframe, without any communication, may be returned to you. When returning items, make sure to hold onto the tracking number as we are not responsible for any items lost in transit back to us.

Please note, there are a some exclusions and exemptions to some items which cannot be returned. These are listed below so please take the time to read before purchasing

For all full priced items, excluding below mentioned categories, you have the choice of a refund, exchange or credit note.

Please note, all refunds or online credit voucher codes will be processed minus a $15 shipping fee, if you were eligible for free shipping on your original order.

We are unable to offer a refund on items purchased on Sale OR in a Sale event,  however, you have the choice of an exchange or credit note.

SHOES  

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

EARRINGS

Please choose carefully as we cannot exchange or return earrings for hygiene reasons.

EYEWEAR

Please choose carefully as we cannot exchange, return or refund eyewear unless assessed faulty.

If you unsure of whether the style will suit you, we recommend popping into our boutique to try on where possible or another stockist closer to you before purchasing.

BAGS

Please choose carefully as we cannot exchange, return or refund bags unless assessed faulty. Management reserves the right to assess this on a case by case basis.  Please phone our store and speak with management for further guidance here.

How long does my refund take?

We endeavour to process refunds as soon as they are received but please allow 3-5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.