☆ ONLINE RETURNS POLICY ☆

We hope you love your new purchase from us, however we understand that buying online is sometimes hard and we want you to love your new goodies so please read below carefully to establish whether your purchase is eligible for return and steps to follow if criteria is met.

 

ALL return requests need to be emailed to hello@martinyork.com.au within 7 days of placing your order (your actual order date, not the delivery date) with your  order# and reason for return.

(* Changes to Martin York Online returns policy effective 01.01.2024)

All full priced items purchased online (excluding Afterpay- see below) can be returned to us for either a refund, credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging. 

Instore purchases are only eligible for a store credit or exchange.

Items which are purchased with AFTERPAY are NOT eligible for a refund. Instead all full price items purchased with AFTERPAY are eligible for credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging and return timeframes have been met.

Once you receive an email back with an RA# and instructions on where to return, your order needs to be back at our boutique within 7 days of your delivery date to be eligible for return, therefore we recommend using an express post service.

Returns received outside this timeframe, without any communication, may be returned to you at your cost. When returning items, make sure to hold onto the tracking number as we are not responsible for any items lost in transit back to us.

Requests that don't meet these timeframes will unfortunately be denied so please ensure you are able to meet these requirements prior to purchasing to avoid disappointment.

 

Returning Sale Items OR purchases in a SALE or PROMOTION

We are unable to offer a refund or order cancellation on items purchased on Sale OR in a “Sale event”, (any order with a discount code applied) however, you have the choice of an exchange or credit note if the return timeframes outlined are met.

This excludes (welcome10) code.

WARDROBE BUNDLE

Purchasing 3 or more items in one transaction entitles you to an automatic 15% discount. This promotion is available for exchange only if something isn't quite right. All other return steps are required. Please email hello@martinyork.com.au if you have any queries.

If you are unsure what is classified as a "sale event" or "discount code applied" please reach out to us before purchasing. 

*Please note, all returns (either refunds or online credit codes) that qualified for free shipping on initial order will be processed minus a $15 shipping fee.

* All exchanges will incur a return postage fee of $15

Order Cancellations

*If you wish to cancel your order, please email hello@martinyork.com.au within 1 hour of placing your order as we aim to package up and send your items as soon as your order is confirmed. 

Shipping + Shipping fees

Free express shipping on all orders over $200 AUD within Australia.

All orders under $200 have a $15 express shipping fee or you have the choice of click and collect - please select your shipping option at checkout if your order falls under $200 or we will be in touch via phone or email to collect the shipping.

To avoid disappointment, please try on/unpack your item as soon as you receive it so that you are able to notify us within the 7 day timeframe of our returns policy.

*Please note, all returns (either refunds or online credit codes) that qualified for free shipping on initial order will be processed minus a $15 shipping fee.

* All exchanges will incur a return postage fee of $15

Order Processing Timeframes 

All orders placed before 2pm Monday - Friday will be express posted that day.

Australia post endeavours to delivery all their express packages next day but this is not always guaranteed. Please keep this in mind when ordering under tight timeframes. Feel free to phone us on 03 8820 8009 if you wish to discuss your individual needs prior to purchasing.

We dispatch all orders express through Australia Post. Once we hand over your package to Aus Post we have no control over delivery times etc. 

If you have any special delivery instructions or urgency, please pop a note on your order so we can accomodate your request.

In a sale period: Please allow 2-4 business days for orders to be dispatched.

Faulty Claims

Whilst we take the utmost care sending your order to you, if for any reason you feel the product you have received may be faulty in any way, please notify us within 48 hours of receiving your order with images and an explanation of what is wrong and we will attend to this as a matter of urgency for you.

Martin York has the right to choose to replace or repair, and in the event none of those options are available, then a refund may be offered once we have been in touch with the specific supplier to assess the fault.

ONLINE RETURN EXCLUSIONS

 JEWELLERY

Please choose carefully as we cannot exchange or return earrings. We can offer a credit note or exchange on bracelets and necklaces.

EYEWEAR

Please choose carefully as we cannot exchange, return or refund eyewear unless assessed faulty.

If you unsure of whether the style will suit you, we recommend popping into our boutique to try on where possible or another stockist closer to you before purchasing.

SWIMWEAR

We cannot return any swimwear for hygiene reasons. If you have any fit or style queries, please reach out to us prior to purchasing

BAGS

Please choose carefully as we cannot refund bags unless assessed faulty. We can offer a credit note only if returns guidelines have been met. Management reserves the right to assess this on a case by case basis.  Please phone our store and speak with management for further guidance here.

How long will it take for my return or refund to be processed?

We endeavour to process returns as soon as they are received, but please allow 2-3 working days. You will receive email notification of the status of your refund, credit or exchange once processed.