ONLINE RETURNS POLICY

Here at Martin York we understand that your purchase may not be suitable and you may need to return your order to us.

Please read the below returns policy carefully and feel free to contact hello@martinyork.com.au and we would be happy to clarify anything for you.

CONDITIONS OF RETURN:

FULL PRICED ITEMS

Please ensure the below conditions are met, before submitting your return request:

The item/s are in their original conditions: Unworn, not altered and/or washed.

All tags are still attached.

Notify us in writing to hello@martinyork.com.au immediatley if you wish to return your order. Must be within the first 7 days of placing your order.

Please inculde your name, order number and reason for return.

Your order must be able to be returned to us within 7 days from your delivery date.

The timeframe of your return is important due to the popularity and seasonal demand of our product. Please note, if we have not heard from you from 7 days of placing your order, we cannot accept your return.

Any returns outside the above terms cannot be accepted back to our store. Please consider these terms to avoid disappointment.

For returns sent by mail, please use an express postal service to ensure your item is received within the accepted timeframe.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges), credit note or refund where applicable 

If FREE shipping has been provided by Martin York and you decide not to keep your item, we will process your refund (less a shipping fee of $15) directly to the original method of payment used for purchase

We do not refund initial shipping charges for items returned, other than for faulty items. Items we exchange will be resent at your cost. Your own return postage costs are not refundable.

Items that have been purchased at full price are eligible for a refund or Martin York Credit Note (if all above ciriteria has been met).   

SALE ITEMS

** IMPORTANT PLEASE READ**

Items that have been marked down/On Sale or are purchased during a promotional sale (for example a Flash Sale, Boxing Day Sales, Afteryay or Black Friday) are only eligible for a credit note or exchange where available.

Please note, exchange for a size may not always be available depending on demand in which case a credit note will be provided. Please notify us within 7 days of placing your order as above.

Please consider this before you make your purchase. 

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Items we exchange will be resent at your cost. Your own return postage costs are not refundable.

Martin York is not liable for the loss of garments being returned.

FOR ITEMS STATED FINAL SALE/CLEARANCE - All items purchased on sale/clearance at www.martinyork.com.au or INSTORE are not eligable for a return. Please consider this before you make your purchase. If you have any queries about a product before you purchase please phone our boutique on 03 8820 8009.

SHOES 

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

EARRINGS

Please choose carefully as we cannot exchange or return earrings for hygiene reasons.

EYEWEAR

Please choose carefully as we cannot exchange, return or refund eyewear unless assessed faulty.

BAGS

Please choose carefully as we cannot exchange, return or refund bags unless assessed faulty. Management reserves the right to assess this on a case by case basis. Please phone our store and. speak with management for further guidance here.

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.