ONLINE RETURNS POLICY

We really hope you LOVE your new MARTIN YORK goodies!

We totally understand that sometimes your purchase may not be quite right. If you do find yourself needing to return your item please notify us today at hello@martinyork.com.au and we can assist you.

We require all returns to be back to our boutique within 7 days of delivery. We will provide you with an RA number which you need to include with your return.

We recommend returning all items via express post to ensure your return can be processed within the stipulated timeframe. Returns received outside this time without any communication, may be returned to you. When returning items, make sure to hold onto the tracking number as we are not responsible for any items lost in transit back to us.

Please make sure it’s sent back in original condition with all tags and original packaging.

For all full priced items, excluding below mentioned categories, you have the choice of a refund, exchange or credit note.

All exchanges will incur an additional $10 fee for redelivery. 

Please note all refunds are less our $12 shipping fee if you were eligible for free shipping on your original order.

We are unable to offer a refund on items purchased in a sale event; however, you have the choice of an exchange or credit note.

Sadly, we are not able to accept any returns on final sale items. (Items in the sale section of our website)

SHOES  

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

EARRINGS

Please choose carefully as we cannot exchange or return earrings for hygiene reasons.

EYEWEAR

Please choose carefully as we cannot exchange, return or refund eyewear unless assessed faulty.

BAGS

Please choose carefully as we cannot exchange, return or refund bags unless assessed faulty. Management reserves the right to assess this on a case by case basis.  Please phone our store and. speak with management for further guidance here.

How long does my refund take?

We endeavour to process refunds as soon as they are received but please allow 3-5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.

Steps to returning your item

Please follow the following steps when returning your item

STEP 1: Email our team today at hello@martinyork.com.au

STEP 2: Our Team will respond with an RA number.

STEP 3: Wrap up your return and send your order back to us.  Remember to keep your tracking number handy just in case.