Please read the below Shipping Informtaion carefully before placing your order. 

Click & Collect

Please allow 1-2 hours for your order to be ready if placed in business hours. You will receive an email and phone call when your order is packed and awaiting collection.

If you need your order urgently, please phone us on (03) 8820 8009 and we would be happy to assist you.

 

Shipping

We want your online shopping experience with us to be easy and we know you want your order as soon as possible. We send all our packages through Australia Post so please send your package to an address where someone can be present, 9am-5pm Monday-Friday, otherwise the package will be left in a safe place.

Shipping Options.

Free Standard Shipping on all orders over $100

Free Express Shipping on all orders over $300

Other Shipping Options 

Orders under $100 | Standard Shipping $10

Orders under $300 | Express $15

If your delivery address isn't safe to leave a package, please select at checkout an address where someone can be there to accept the package. We cant be liable for delivered packages that go missing.

If you require signature on delivery, please get in touch with us via phone or email.

To avoid disappointment, please try on/unpack your item as soon as you receive it so that you are able to notify us within the 7 day timeframe of our returns policy.

Please note, all returns (either refunds or online credit codes) that qualified for free shipping on initial order will be processed minus a $15 shipping fee.

All exchanges will incur a return postage fee of $15

International Shipping

 

All New Zealand orders over $300AUD are shipping FREE via Regular International Post.

International shipping, excluding New Zealand, is $60. However, if shipping weight exceeds 3kg then we may be in contact with a shipping surcharge.

*All costs are in Australian Dollars.

Deliveries outside of Australia can be expected to arrive within 7-`10 business days from the time of shipment, depending on your location.

All International orders are sent via Regular Australia Post. However, if you require your order to be sent via International Express Post please contact us at hello@martinyork.com.au to receive a freight quote.

Upon arrival to the destination country, International orders may be subject to duties and taxes buy the destination country customers department. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. Payment of these is necessary to release your items from customs.

 

Order Processing Timeframes

All orders placed before 2pm Monday-Friday will be sent via Express Post that day. This excludes items purchased in a sale period, in this case please allow 2-4 business days due to high demand.

Australia Post endeavours to deliver all express packages on the next business day, however this is not always guaranteed. Please keep this in mind when placing your order under tight timeframes.

We dispatch all orders through Australia Post and have no control over delivery times or packages once lodged.

If you have any special delivery instructions, please include a note on your order and we will try our best to accomodate your request.

Changes To Your Order

Once your order has been placed, we are unable to make any changes to your order, however our usual returns process is available.

If you have made an error in your delivery address, please contact us via email at hello@martinyork.com.au or phone us at (03) 8820 8009 immediately. If your order has already been shipped, Martin York accepts no responsibility for the incorrect details entered.

 

Shipping Delays

If there are any delays to your order, you will be notified via email.

 Additional Information

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to notify us of the situation.

Stock qualities update live and in real time, while your item should always be available this isn’t always the case. If a sold-out item is purchased, you will be notified via email as soon as possible and offered a suitable replacement or full refund.