Mona Top Fragile Sprout

Please read the below Shipping Information carefully before placing your order. 

Click & Collect

Please allow 1-2 hours for your order to be ready if placed in business hours. You will receive an email and phone call when your order is packed and awaiting collection.

If you need your order urgently, please call us on (03) 8820 8009 or email us at hello@martinyork.com.au and we would be happy to assist you.

Shipping

We want your online shopping experience with us to be easy and we know you want your order as soon as possible. We send all our packages through Australia Post so please send your package to an address where someone can be present, 9am-5pm Monday-Friday, otherwise the package will be left in a safe place.

Shipping Options.

Free Standard Shipping on all orders over $150

Free Express Shipping on all orders over $300

Other Shipping Options 

Orders under $150 | Standard Shipping $10

Orders under $300 | Express $15

If your delivery address isn't safe to leave a package, please select at checkout an address where someone can be there to accept the package. 

Missing Parcels/Incorrect Address

In the unlikely event that your parcel goes missing after we have handed it over to Australia Post, we will do everything we can to help locate the parcel for you, however Martin York is not financially responsible for the package once we have handed it over.

We cant be liable for delivered packages that go missing. If Australia Post deems the parcel missing, then they will reimburse you $100.

When placing an online order, please bear this in mind. 

If you require signature on delivery or extra insurance, please get in touch with us via phone or email prior to purchasing.

To avoid disappointment, please try on/unpack your item as soon as you receive it so that you are able to notify us within the 7 day timeframe of our returns policy.

Please note, all returns (either refunds or online credit codes) that qualified for free shipping on initial order will be processed minus a $15 shipping fee.

All exchanges will incur a return postage fee of $15

International Shipping

All New Zealand orders over $300AUD are shipping FREE via Regular International Post.

International shipping, excluding New Zealand, is $60. However, if shipping weight exceeds 3kg then we may be in contact with a shipping surcharge.

*All costs are in Australian Dollars.

Deliveries outside of Australia can be expected to arrive within 7-`10 business days from the time of shipment, depending on your location.

All International orders are sent via Regular Australia Post. However, if you require your order to be sent via International Express Post please contact us at hello@martinyork.com.au to receive a freight quote.

Upon arrival to the destination country, International orders may be subject to duties and taxes buy the destination country customers department. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. Payment of these is necessary to release your items from customs.

Order Processing Timeframes

All orders placed before 2pm Monday-Friday will be sent via Express Post that day. This excludes items purchased in a sale period, in this case please allow 2-4 business days due to high demand.

Australia Post endeavours to deliver all express packages on the next business day, however this is not always guaranteed. Please keep this in mind when placing your order under tight timeframes.

We dispatch all orders through Australia Post and have no control over delivery times or packages once lodged.

If you have any special delivery instructions, please include a note on your order and we will try our best to accomodate your request. 

Changes To Your Order

Once your order has been placed, we are unable to make any changes to your order, however our usual returns process is available.

If you have made an error in your delivery address, please contact us via email at hello@martinyork.com.au or phone us at (03) 8820 8009 immediately. If your order has already been shipped, Martin York accepts no responsibility for the incorrect details entered.

Shipping Delays

If there are any delays to your order, you will be notified via email.

 Additional Information

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to notify us of the situation.

Stock qualities update live and in real time, while your item should always be available this isn’t always the case. If a sold-out item is purchased, you will be notified via email as soon as possible and offered a suitable replacement or full refund.

Online Returns Policy

At Martin York, we want you to be happy with your purchase but if you find yourself needing to return, please read below for our returns guidelines xx

How To Return

1. Read our Returns Policy below to make sure your return is eligible.
2. Email hello@martinyork.com.au within 7 days of placing your order. Please supply your order number and reason for return.
3. If you return is eligible, we will provide you with an RA# and instructions for return including timeframes that your return must be back to us.

Any returns sent without approval RA# or outside the specified timeframe will not be accepted and may be sent back to you at your own cost.

We will happily accomodate the following return options if we receive the approved return back to us within 7 days from when you receive your order. Please read the below carefully before placing your order.

All full priced items purchased online (excluding those purchased with Afterpay) can be returned to us for either a refund (to your original payment method), a credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.

Orders that have previously been exchanged in size or style or a credit note issued, can only receive a credit note not a refund.

Items purchased with Afterpay are not eligible for a refund. Instead, all full priced items purchased with Afterpay are eligible for a credit note or exchange if the garment is unworn, unwashed, unaltered, with tags still attached and in the original packaging.

Pre-order items can be returned for a store credit or exchange.

ITEMS ON SALE

Sale items can be returned for a store credit or exchange if the above timeframes are met.

Items purchased on sale or using a PROMOTIONAL CODE at checkout, are only eligible for a store credit or exchange. The welcome code for your first order is not considered a promotional code. If you are unsure what is considered to be a promotional code, please reach out to us prior to your purchase.

We cannot accept returns of swimwear, intimates or Earrings. All of these items are final sale for hygeine reasons. Please email hello@martinyork.com.au if you need further assistance here or an exception.

We cannot refund eyewear unless assessed faulty. We can offer a credit note or exchange only. Management reserves the right to assess this on a case by case basis. 

Please phone our store and speak with management for further guidance.

 

How long will it take for my return or refund to be processed?