Shipping Policy

Please read the following shipping information carefully before placing your order.

As Martin York enters our Closing Sale, our shipping options and rates have been simplified.

Click & Collect

Free Click & Collect

Our store is located at:

111 Bulleen Road, North Balwyn VIC 3104

Please allow 3–4 hours for your order to be prepared when placed during business hours.

You will receive an email or phone call when your order is ready for collection.

Please check our website for current store opening hours, as these may vary during our Closing Sale.

Australian Shipping

All Australian orders are sent via Australia Post.

Standard Shipping — $12.50

Express Shipping — $16.50

There is no free shipping available during our Closing Sale.

Please ensure you provide a secure delivery address where someone can receive your parcel, or where Australia Post can safely leave it.

Once your order has been dispatched, you will receive tracking information via email.

Order Processing

Due to the nature of our Closing Sale, please allow 2–4 business days for your order to be processed and dispatched.

We will do our best to dispatch orders as quickly as possible, however processing times may vary during periods of high demand.

Australia Post delivery timeframes are outside of our control once your order has been dispatched.

Delivery & Incorrect Addresses

Please ensure your delivery address is correct when placing your order.

If you realise that you have entered an incorrect address, please contact us at hello@martinyork.com.au or 0402 297 721 as soon as possible.

If your order has already been dispatched, we may be unable to make changes to the delivery address.

If a parcel is returned to us due to an incorrect or incomplete address, or because delivery was refused, any additional postage costs required to resend the parcel will be the responsibility of the customer.

Missing or Delayed Parcels

All orders are dispatched with Australia Post tracking.

If your parcel is delayed or appears to be missing, please contact us and we will assist with contacting Australia Post and lodging an enquiry where required.

Once a parcel has been lodged with Australia Post, delivery timeframes are outside of our control.

International Shipping

At this stage, international shipping is available by request only.

Please contact hello@martinyork.com.au before placing your order so we can provide a shipping quote for your destination.

International customers are responsible for any duties, taxes, customs charges or other fees imposed by their destination country.

Changes to Orders

Once an order has been placed, we are unable to guarantee changes to the order.

If you have made an error with your delivery details, please contact us immediately at hello@martinyork.com.au or 0402 297 721, and we will do our best to assist if the order has not yet been dispatched.

Stock Availability

Our website inventory updates in real time, however occasionally an item may sell in-store or online at the same time and become unavailable.

If an item you have purchased is unexpectedly unavailable, we will contact you as soon as possible to discuss the available options.

Thank you for your understanding and for supporting Martin York during our Closing Sale.

Online Returns Policy

As Martin York enters this next chapter, all purchases made during our Closing Sale are subject to the following final sale terms.

Please read our returns policy carefully before placing your order.

Exchanges

We do not offer refunds or credit notes during our Closing Sale.

We are happy to offer an exchange only provided:

• You contact us within 7 days of placing your order to request an exchange.
• The item you wish to exchange is unworn, unwashed, unaltered and has all original tags attached.
• The item is returned in its original packaging and in its original condition.
• The item you would like to exchange for is currently in stock.

Exchanges are subject to availability and cannot be guaranteed if your preferred item or size has sold.

How to Request an Exchange

1. Please email hello@martinyork.com.au within 7 days of placing your order.
2. Include your order number and the item you would like to exchange.
3. Once approved, we will provide you with return instructions.
4. Your return must be received by us within the timeframe provided.

Please do not send your return back without first receiving approval from us. Returns sent without prior approval or outside the specified timeframe may not be accepted and may be returned to you at your own cost.

Final Sale Items

All purchases made during our Closing Sale are considered final sale.

This means we do not offer refunds or credit notes, including for items purchased at a discounted price, with a promotional offer or during a sale period.

Exchange only applies where the above eligibility requirements are met and the replacement item is in stock.

Final Sale / Non-Returnable Items

For hygiene reasons, we cannot accept exchanges on:

• Swimwear
• Intimates
• Earrings

These items are final sale.

Faulty Items

Nothing in this policy affects your rights under Australian Consumer Law.

If you believe an item is faulty, please contact us at hello@martinyork.com.au as soon as possible with your order number and details of the issue, and we will assess the matter in accordance with our obligations under Australian Consumer Law.

Shipping

We offer:

• Free Click & Collect
• $12.50 Standard Shipping
• $16.50 Express Shipping

Please note that store opening hours may vary during this period, so we recommend checking our website for the most up-to-date opening hours before visiting.

Order Cancellations

Due to the nature of our Closing Sale, orders cannot be cancelled once placed.

Please ensure you have carefully considered your purchase before completing your order.

Thank you for your understanding and for supporting Martin York during this special transition.